☼ How heavy are the earrings?
Our earrings on average weigh less than 5 grams each.
☼Where are your products made?
We make our products together from our home workshop
☼Can I create a custom pair of earrings?
Yes! We love seeing your ideas come to life. To create your custom pair, message us on Instagram or Facebook (@monica__lane) or email us at [email protected]
☼What's the meaning behind the name?
Monica was the name of Bronwen’s beautiful Nana. She had such an imaginative mind, filling our lives with many adventures. She was always one of our biggest supporters teaching us to follow our dreams.
☼Do you accept refunds?
Unfortunately not. Due to the health, safety and hygiene we cannot accept accept refunds of our products.
☼What is polymer clay?
Polymer clay is a type of hardenable modeling clay. It allows a product to be created with its malleability and when baked, hardens to solidify and make use of the creation- our earrings! It is non-toxic, it doesn't shrink or expand, it is durable and versatile allowing our creative imaginations to run wild.
☼I have sensitive ears...
All of our earrings have a stainless steel backing and the upper most care has been taken to ensure the hygiene of our products.
☼What options do you have for shipping?
We ship our products via Australia Post. Please keep in mind that delays may occur due to the volume created by the COVID-19 impacts and lockdowns.
Postage:
$0 Local Pick-Up
$10 Tracked Postage
$15 Express Postage (Tracked)
☼Can I pick up my order?
Yes! If you live in the surrounding Dandenong Ranges or are coming up to explore our beautiful nature, select "local pick-up" at checkout and we'll be contact with you to arrange collection.
☼Can I create a custom homeware?
Yes! The custom piece must be designed based off our product selection. Please note we will also need to take a deposit before we go ahead and create your custom piece.
☼What is jesmonite?
Jesmonite is a eco friendly composite material used in fine arts, crafts, and construction. It is similar to concrete however, due to its water base it allows vibrant colours to last.
☼Air bubbles?
Due to the handcrafted nauture of our products, a very natural part of creating our homewares is tiny imperfections such as these air bubbles. They do not effect the product in any way, they simply add to the uniqueness of the design.
If you have a question that hasn't be answered here, use our Contact Page and we will get back to you.